Safety First
At Golden Square, the safety and security of our visitors is our top priority. Our dedicated customer service team is highly trained and focused on ensuring every guest has a safe, secure, and happy time during their visit.
Our team regularly attends training sessions with Chester Police to stay updated on the latest security practices. Golden Square is monitored 24/7, and we work closely with our partners in Warrington Town Centre and Warrington Borough Council to cover a much broader surveillance area.
We have a strong partnership with Cheshire Police, who frequently visit Golden Square to ensure our security procedures align with best practices. Don’t be alarmed if you see them. They’re here to keep us safe.
Barriers are erected across all access roads to create a safer environment, turning Golden Square into a pedestrian-first space. If you have any questions about these barriers, feel free to ask a member of our highly trained team. They’re always happy to help and may approach you to say hello.
Events
Are you planning to attend one of our events? Make sure to arrive early to pass through our enhanced security checks. Please cooperate fully with our team as they perform their essential role in keeping everyone safe.
We have implemented specific security measures to maintain a secure environment. All visitors are subject to our scan-and-search policy, which ensures everyone enters a safe and secure space.
What to Expect
- Bag Checks: All bags will be searched at the point of entry. Please only bring essential items and avoid any prohibited items to speed up the process.
- Prohibited Items: Our team will look for items not allowed within the premises. Medically necessary items will be permitted after proper inspection at the point of entry.
What do I do if I see anything suspicious?
Speak to one of our vigilant team who will deal with it immediately. We encourage our visitors to be our eyes and ears to keep everyone safe.
Your Safety and Experience Matter to Us
Thank you for your cooperation and understanding as we strive to provide a safe and enjoyable experience for all our visitors at Golden Square. If you have any questions or need assistance, don’t hesitate to contact our customer service team.
We look forward to welcoming you soon!
