Opening Times
Monday: 09:30 – 23:00
Tuesday: 09:30 – 23:00
Wednesday: 09:30 – 23:00
Thursday: 09:30 – Midnight
Friday: 09:30 – 01:00
Saturday: 09:00 – 01:00
Sunday: 11:00 – 23:00
Bank Holidays: 11:00 – 23:00
Please note these extended opening hours are for Superbowl UK and our bars and restaurants – all other store may close earlier.
We advice you check with each store ahead of your visit to avoid any disappointment.
The safety of our customers, colleagues and retailers is our number one priority and we continue to follow the Government’s public health guidance closely.
From July 19, the majority of Covid restrictions ended and government guidance emphasises on personal responsibility. Therefore at Golden Square we ask that the wearing of face masks in enclosed areas continues and keeping 2 meters apart is still encouraged.
We are continuing to disinfect the areas used by customers to minimise the spread of coronavirus. Our outside seating area will continue to be sanitised throughout the day and disinfectant wipes are still available for use.
The multi-storey car park and toilets remain open. Please note that individual store opening hours may vary. We recommend checking with each store ahead of your visit to avoid any disappointment.
We have a Public Health lateral flow test centre on Sankey Street and we recommend that customers take a test before attending any events in the square.
Guest Services
Customer Service Desk Opening Hours
Monday – Saturday 9am-5.30pm
Sunday – 11am-5pm
Toilets
Our toilets are located in the Blue Zone Welcome Hall which can be accessed via escalators, lifts or stairs. Here you will also find our baby changing, family rooms and disabled toilets.
Customer Defibrillators
They are located by the Blue Zone lifts near Costa and between Shiptons and the Red Zone Lifts. They are secured by a pin in case of an emergency, the user should dial 112 or 999 and give out the location code on the box to be given the pin code access to the Defib. The user will then be given instructions/medical/ambulance support.
Quiet Space
Located in the Welcome Hall. This comfortable, relaxing area is designed for taking a few quiet moments during your visit to Golden Square.
Shopmobility
Shopmobility Warrington is a service run by a local registered charity ‘Warrington Disability Partnership’ it provides motorised scooters and manual wheelchairs to anyone of any age with a permanent or temporary mobility problem.
Assistance Dogs
Assistance dogs and their owners are welcome at Golden Square. Please can we ask that the dogs wear an easily recognisable harness or jacket so we can identify that they are indeed an assistance dog.
Baby Changing
Our family rooms, baby change and feeding room are located in the Blue Zone welcome hall. We have bottle warming facilities at the customer service desk
Cash Points
There are several cash points in the centre
- WHSmith/Post Office
- Barclays bank located outside
- Lloyds TSB located outside
- Nationwide, located on Sankey Street
The Customer Care Team are located next to Starbucks, you can also call us on 01925 655053 or drop an email to customerservice@gswarrington.com
Accessibility
Shopmobility
Shopmobility Warrington is a service run by a local registered charity ‘Warrington Disability Partnership’ it provides motorised scooters and manual wheelchairs to anyone of any age with a permanent or temporary mobility problem. FIND OUT MORE
Assistance Dogs
Assistance dogs and their owners are welcome at Golden Square. Please can we ask that the dogs wear an easily recognisable harness or jacket so we can identify that they are indeed an assistance dog.
Blue Badge Holders
Disabled parking bays are available on every level of our car park, if you have a Blue Badge, parking is FREE all day. Please note you do not need to leave the badge on display during your visit, you will need to keep your badge during your visit. To validate your ticket you will need to visit the one of the pay stations when leaving, scan your car park ticket and then scan your Blue Badge which will clear the fee on the display.
Accessible Toilets
Dedicated toilets are located in the Welcome Hall by the blue zone lifts
Hidden Disabilities Sunflower Lanyards
Sometimes it can be difficult to spot a customer who may require more assistance, we want to ensure you have a visit as hassle-free as possible, so we have Sunflower lanyards available for our customers to keep and wear. This helps us to identify those customers so we can go the extra mile in making sure they have a great experience in Golden Square.
GS GIFT CARDS
Whatever the occasion, Golden Square Gift Cards are the perfect gift for friends and family. They can be purchased in any denomination from £5 – £250 at the Customer Service Desk near Starbucks. Please note that in order to purchase your gift card, we are only accepting card payments.
Gift cards are pre-paid stored value cards which can be used to purchase goods or services at participating retailers within Golden Square.
The available balance will be reduced by the amount of each transaction. Gift cards cannot be used at automated cash machines or for online purchases. Click here for frequently asked questions about Gift Cards. Download Card Holder Agreement.
Gift cards expire 12 months after purchase and non refundable
Click here for T&C’s
COLLECT+
With 100 stores and 1000s of brands, Golden Square already gives you so much choice. And now, when you shop online at stores including House of Fraser, ASOS, John Lewis, Mango and The White Company, you can collect your orders at Golden Square with our Collect+ service.
Simply follow the steps below.
1. Buy online from over 90 retailers and choose Collect+ as your delivery option. For the full list look here.
2. You’ll be emailed a collection barcode when your items arrive at our Customer Information Desk.
3. Take your code to our Customer Information Desk located near Starbucks along with your ID to collect your parcel. If collecting on behalf of someone else, please bring their form of ID in order to make collection.
RETURN A PARCEL
It’s easy to return a parcel to over 350 retailers, just follow these simple steps:
1. Stick your label onto your parcel. If it is missing, download a new label from here.
2. Drop your parcel off at our Customer Information Desk.
3. Track your parcel online to its destination and await your refund.
PARKING
We have over 1,700 parking spaces between the 3 level multi-storey car park accessed via Midland Way, or the underground car park accessed via Legh Street.
Monday – Saturday 6am until Midnight
Sunday – 9am until Midnight
Red Zone – Parking for Starbucks, Primark, Customer Service Desk, Old Market Place plus many other stores.
Blue Zone – Parking for TK Maxx, New Look, H&M, Costa plus many other stores.
Parking is free after 4pm on a Thursday and 6pm every other evening.
Are you free this Sunday? Our parking is! All day every Sunday.
1 hour : £1.00
2 hours: £1.50
4 hours: £2.20
Max: £5.50
Parking after 6pm: FREE
Thursday after 4pm: FREE
Sunday: FREE
Blue Badge Holders: FREE
FAQ’s
Bank Holiday Parking – Normal car park tariff charges apply.
Paying for your parking – You can make contactless, chip & pin or cash payments for parking. Please note that the ticket machines on Red Zone level 2, and Blue Zone level 3 take card payments only.
Please look after your parking ticket, because if you lose it you will be charged the full day rate of £5.50.
Blue Badge Holders – Disabled parking bays are available on every level of our car park, if you have a Blue Badge, parking is FREE all day. Please note you do not need to leave the badge on display during your visit, you will need to keep your badge during your visit. To validate your ticket you will need to visit the one of the pay stations when leaving, scan your car park ticket and then scan your Blue Badge which will clear the fee on the display.
Family Parking – If you’re bringing the kids, our car park is equipped with family parking bays to help take some stress out of your journey!
Motorbikes – Motorbikes are welcome to park at Golden Square. The car park tariff does not apply
Please note that the users of this car park do so at their own risk. The management will not accept liability for any accidents, damage or loss incurred.
In the event that you loose your carpark ticket please press the Information button on the car park machines and a member of the team will be happy to help.
Car Park
What time is the car park open?
Monday – Saturday 6am until Midnight
Sunday – 9am until Midnight
Do your machines accept all forms of payment?
You can make contactless, chip and pin or cash payments for parking. Please note that the machine on Red Zone Level 2 and Blue Zone Level 3 take card payment only.
What do I do if I lose my ticket?
Press the information button at the play station which will direct you to a member of the customer care team, explain you have lost your ticket. They will ask for your car registration and send the payment to the machine so payment can be made.
Blue Badge holders
What do I need to do with my blue badge for free parking?
On entry to the car park, take a ticket from the barrier, park in one of the disabled bays, take your blue badge with you and then when you are ready to leave go to a pay station located in the lift lobbies, scan your ticket at the machine, then scan your Blue Badge (the barcode on your picture side) which will clear the parking fee displayed on the screen.
General
Where can I purchase a GS gift card?
You can purchase a GS gift card from our Customer Care Team who are located next to Starbucks
When will my gift card expire?
Gift cards expire 12 months after purchase.
How do I contact the Customer Care Team?
The Customer Care Team are located next to Starbucks, you can also call us on 01925 655053 or drop an email to customerservice@gswarrington.com
Where are the toilets located?
Our toilets are located in the Blue Zone welcome hall which can be accessed via escalators, lifts and stairs.
Where are cash points located?
There are several cash points in the centre
- WHSmith/Post Office
- Barclays bank located outside
- Lloyds TSB located outside
- Nationwide, located on Sankey Street
Do you have baby change facilities?
Our family rooms, baby change and feeding room are located in the Blue Zone welcome hall.