Today we are open 09:30 - 17:30


Your visit

The Golden Square team is happy to hear from you and answer any questions that you may have. You’ll find our helpful team at the desk near Starbucks, please visit them if you require any assistance.

Opening Times

Monday: 09:30 – 17:30
Tuesday: 09:30 – 17:30
Wednesday: 09:30 – 17:30
Thursday: 09:30 – 20:00
Friday: 09:30 – 17:30
Saturday: 09:30 – 18:00
Sunday: 11:00 – 17:00
Bank Holiday: 11:00 – 17:00

Please note that individual store opening hours may vary. We recommend checking with each store ahead of your visit to avoid any disappointment.

Guest Services


Our toilets are located in the Blue Zone Welcome Hall which can be accessed via escalators, lifts or stairs. Here you will also find our baby changing, family rooms and disabled toilets.

Quiet Space

Located in the Welcome Hall. This comfortable, relaxing area is designed for taking a few quiet moments during your visit to Golden Square. Our resident Chaplain Annie Houghton is available to meet with you – for more information please contact the GS Management team on 01925 655053.


Shopmobility Warrington is a service run by a local registered charity ‘Warrington Disability Partnership’ it provides motorised scooters and manual wheelchairs to anyone of any age with a permanent or temporary mobility problem.


Assistance Dogs

Assistance dogs and their owners are welcome at Golden Square. Please can we ask that the dogs wear an easily recognisable harness or jacket so we can identify that they are indeed an assistance dog.

Baby Changing

Our family rooms, baby change and feeding room are located in the Blue Zone welcome hall.

Where are cash points located?

There are several cash points in the centre

  • WHSmith/Post Office
  • Barclays bank located outside
  • Lloyds TSB located outside
  • Nationwide, located on Sankey Street

The Customer Care Team are located next to Starbucks, you can also call us on 01925 655053 or drop an email to

Gift Cards


Whatever the occasion, Golden Square Gift Cards are the perfect gift for friends and family. They can be purchased in any denomination from £5 – £250 at the Customer Service Desk near Starbucks. Please note that in order to purchase your gift card, we are only accepting card payments.

Gift cards are pre-paid stored value cards which can be used to purchase goods or services at participating retailers within Golden Square.

The available balance will be reduced by the amount of each transaction. Gift cards cannot be used at automated cash machines or for online purchases. Click here for frequently asked questions about Gift Cards. Download Card Holder Agreement.

Gift cards expire 12 months after purchase.

Click here for T&C’s




With 100 stores and 1000s of brands, Golden Square already gives you so much choice. And now, when you shop online at stores including House of Fraser, ASOS, John Lewis, Mango and The White Company, you can collect your orders at Golden Square with our Collect+ service.

Simply follow the steps below.

1. Buy online from over 90 retailers and choose Collect+ as your delivery option. For the full list look here.

2. You’ll be emailed a collection barcode when your items arrive at our Customer Information Desk.

3. Take your code to our Customer Information Desk located near Starbucks along with your ID to collect your parcel. If collecting on behalf of someone else, please bring their form of ID in order to make collection.


It’s easy to return a parcel to over 350 retailers, just follow these simple steps:

1. Stick your label onto your parcel. If it is missing, download a new label from here.

2. Drop your parcel off at our Customer Information Desk. For extra ease download the FREE CollectPlus app which will track your parcel automatically.

3. Track your parcel online to its destination and await your refund.



We have over 1,700 parking spaces between the 3 level multi-storey car park accessed via Midland Way, or the underground car park accessed via Legh Street.

Red Zone – Parking for Starbucks, Primark, Customer Service Desk, Old Market Place plus many other stores.

Blue Zone – Parking for Debenhams, TK Maxx, Topshop, New Look, H&M, Costa plus many other stores.

Parking is free after 6pm every evening!

We are open until 8pm every Thursday with free parking after 4pm.

Are you free this Sunday? Our parking is! All day every Sunday.

1 hour : £1.00

2 hours: £1.50

4 hours: £2.20

Max: £5.50

Parking after 6pm: FREE

Thursday after 4pm: FREE

Sunday: FREE

Blue Badge Holders: FREE


Bank Holiday Parking – Normal car park tariff charges apply.

Paying for your parking – You can make contactless, chip & pin or cash payments for parking. Please note that the ticket machines on Red Zone level 2, and Blue Zone level 3 take card payments only.

Please look after your parking ticket, because if you lose it you will be charged the full day rate of £5.50.

Blue Badge Holders – Disabled parking bays are available on every level of our car park. On your first visit please take your blue badge to the Customer Information Desk near Starbucks for your details to be registered. For future visits just scan your Blue Badge at the barrier when leaving the carpark.

Family Parking – If you’re bringing the kids, our car park is equipped with family parking bays to help take some stress out of your journey!

Motorbikes – Motorbikes are welcome to park at Golden Square. The car park tariff does not apply

Please note that the users of this car park do so at their own risk. The management will not accept liability for any accidents, damage or loss incurred.

Our multi-storey carpark is open Monday to Saturday 6:30am til midnight, and 9:00am til midnight on Sundays. Our underground Legh Street carpark is open Monday to Saturday 6:30am til midnight, and 10:30am til midnight on Sundays.