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Competition T&C’s

All events, campaigns and competitions may be subject to change or cancellation

There is no alternative prize.

This promotion is open to all UK residents

Are you there Golden Square Competition T&C’s


Are You There Golden Square running from the Start Date to the End Date as set out below (the “Competition”).


The website shall be www.gswarrington.com/competitions-tcs (the “Website”)


Start Date: Friday 12th July 2024 at 3:10pm 

End Date: Friday 2nd August 2024 at 3:10pm

The first Entry Period will open Monday 1st July 2024 at 3:10pm and close on Thursday 11th July 2024 at 3:00pm

Go live for registration (Monday 1st July)

Following this first Entry Period, entries to the Competition will open and close as follows (individually an “Entry Period”, together the “Entry Periods”):

Any entries received before the Start Date or after the End Date (as stated above) will be invalid and not entered.

After each Entry Period has closed, one entrant from all of the valid entries received will be selected by automated random draw (the “Draw”).

We reserve the right to broadcast the Competition at any time throughout each day during the broadcast schedule.

Please note that the Competition Entry Period as specified in these Competition terms and conditions are final and are not impacted by the time of broadcast of announcements advertising how to enter the Competition, which may in some circumstances be delayed.


After the start of each Entry Period, the Winning Phrase and prize amount (the “Prize”) will be announced on social media via livestream. The Winning Phrase will be the only winning answer which the randomly selected entrant must provide in order to win the Prize. The Prize will be a specified cash amount that entrants are trying to win.

We reserve the right to announce the Winning Phrase and Prize at any time during the Entry Period. We may also advertise the Winning Phrase and Prize on the Website, social media or via any other medium at our absolute discretion.

After the Entry Period has closed, one entrant from all of the valid entries received will be selected by automated random draw (the “Draw”).

In order to win the Prize for the relevant Draw, the randomly selected entrant must answer their phone within 5 rings (for the avoidance of doubt the sound of a “ring ring” shall count as one ring, not two), and the first words they speak must be the Winning Phrase, and this must be stated immediately upon answering the phone (for the avoidance of doubt the entrant must have started to speak the phrase within 5 seconds of answering the phone) in order to be declared the winner.

The entrant selected may be required to talk to the person on the other end of the call and the call may be recorded and shared on social media (assuming there is no breach of these terms and conditions).

If they give the correct Winning Phrase, they will win the Prize. We may ask an entrant to repeat or confirm their answer.

The entrant will not win the Prize should they:

For the avoidance of doubt, winners can say other words after the Winning Phrase and they will still win the Prize. However, where any foul or explicit language is used, we reserve the right to disqualify an entrant and any prize previously awarded will be forfeited.

If there are no words spoken or the call goes to voicemail, even if the pre-recorded voicemail messages starts with the Winning Phrase, this will be judged as a failure to answer and no prize will be awarded. The answer given must be clearly audible to presenters and adjudicators and audible on the audio recording. If this is unclear or inaudible due to a poor signal, network issues or failure or any other reason, entrants are ineligible to win the Prize. If entrants appear in the judgement of the presenters and/or adjudicators to be driving illegally, they will not be eligible to win. Where there is any doubt in relation to whether or not an entrant has spoken the correct Winning Phrase or the Prize should be awarded, we reserve the right to defer decision making to an off-air adjudicator to check the audio recording with reference to these terms and conditions. All our decisions relating to the Competition and/or awarding of prizes are final and decisions will be made with reference to the audio recording on our systems. No discussions or correspondence with entrants or any other person will be entered into.

Where there has been a winner, a new Prize will be announced on the live stream. We reserve the right to announce a new Winning Phrase for the next Entry Period and Draw. Entrants will need to enter again to be eligible to win. All previous entries will not be valid for future Draws.

Where there has not been a winner, there will be a rollover and we reserve the right to announce a new Prize and Winning Phrase for the next Entry Period and Draw. The Prize will not be lower than the Prize for the previous Draw.

Entrants must re-register for the next round to be in with a chance of winning if the prize fund is rolled over to the following week.

We reserve the right to guarantee a winner for some Draws at our discretion. This will be clearly communicated on air throughout the Entry Period of that relevant Draw. Where a winner is guaranteed, if the first entrant chosen to play is not declared the winner, another entrant will be drawn at random and asked to play. This process will continue until that Draw is validly won.


Week 1: £250

Week 2: Up to £500

Week 3: Up to £1000

Week 4: Up to £2000


Entrants are responsible for all costs associated with entering this Competition. 


Entrants must enter the competition in person at the customer services desk within the Golden Square shopping centre. You must share your details with the team to be in with a chance of winning, Your data will be shared with our marketing team.


The Competition is only open to people aged 18 and over who: (i) live in the United Kingdom, (ii) are not a Golden Square employee or their immediate family (including live-in partner) and (iii) are not an employee of any third-party sponsors or prize providers, or their immediate family (including live-in partner).

Entrants must enter using a valid UK mobile number. The use of any automated entry software or any other mechanical or electronic means that permits any person to enter any Competition repeatedly, or make multiple simultaneous entries, is prohibited.

All entrants must enter on their own behalf and may not enter on behalf of anyone else. If we later become aware that the person who played the competition was not the entrant themselves, we will disqualify this entrant and no prize will be payable to any persons involved.


Entrants who are randomly selected will be contacted by the phone number provided with their entry. This will be live on social media. 

All callers are randomly selected in the same way and will only ever take place after the Entry Period has closed. The name, hometown, photo and any video or audio recording of the winner may also be posted on the Golden Square’s Website and / or social media platforms.

By entering the Competition, the entrant is automatically consenting to being called and having their voice, name and location, as well as any other details or information they share about themselves, being announced on-air.

Entrants are only able to win a single Prize throughout the duration of this Competition. 


The Prize will always be a cash amount that will be delivered to a winner paid in cash, by bank transfer or by cheque.

Delivery or payment of the Prize is subject to the winner providing personal identification and / or proof of address and to internal compliance checks within 14 days of being contacted.

If we are unable to contact a winner to award a prize within 14 days of the Draw date, or if the winner is unable to provide us with personal identification and / or proof of address within 14 days of being contacted, the winner forfeits entirely their right to the prize, and we reserve the right to award this to an alternative winner where possible.

The Prize is non-transferable and cannot be exchanged. Payment of the Prize may take up to 28 days from the point at which the Promoter receives the correct details.

Where, it emerges after the Prize has been awarded that the entrant was in breach of these terms and conditions, we reserve the right to withdraw the Prize from that winner and they will not be entitled to any further reward or remuneration. We reserve the right to exclude individuals who breach our terms and conditions from entering our competitions.


By entering the Competition, entrants are automatically consenting to receiving marketing communications from the Promoter via email. Entrants can opt out of this at any time by clicking unsubscribe on an email. If entrants do not wish to receive any marketing communications. Entrants personal data will (regardless of whether they opt-out) always be used to process their entry. 


Entrants will not be put through to speak if we think they are driving illegally, intoxicated, likely to swear, or otherwise offend our listeners. Whilst live on social media for the purposes of this competition entrants must not use foul language, swear, say or do anything defamatory or illegal or say or do anything which would damage the reputation of the Golden Square, is offensive or inappropriate or which would cause us, or our listeners, harm. Failure to comply will result in disqualification, and if the entrant has won the prize, this will be forfeited.

It is a condition of entry to all our Competitions that we have the right to publish and/or broadcast the first name, hometown, character, likeness and voices of Competition entrants and winners.

In particular, entrants’ consent to their entries to radio Competitions being read out and/or to their conversations with our presenters or playing of a Competition being broadcast and communicated to the public on our website/social media pages or otherwise, at our sole discretion. For clarity, we may also record and store audio recordings of entrants off-air which may be broadcast on-air at a later time at our sole discretion.

Entrants, particularly prize winners and their guests if applicable, may be required to supply a photo of themselves or to participate in photo, recording, video and/or filming session(s). You agree that we shall have the right to use all the resulting publicity materials in any media and in any manner, we see fit, unless you advise us at the time of entering the Competition that you wish to retain your anonymity. You agree that the Promoter (or any third party nominated by the Promoter) may in its sole discretion use the winner’s (and if applicable their guest’s) name and image and their comments relating to the prize and their experience for future promotional, marketing and publicity purposes in any media worldwide without notice and without any fee being due.


We will only accept entries that comply with our terms and conditions and we may disqualify the entrant if we know or suspect that they have breached them. All our decisions relating to the Competition and/or awarding of prizes are final. No discussions or correspondence with entrants or any other person will be entered into about the operation of this Competition. We have the right to cancel, amend, terminate, or suspend this Competition if forced to do so due to circumstances outside our control. We reserve the right to take the Competition off air for bank holidays, or at other times when programming output requires it.

Elf hunt competition T&Cs

You must find all of the elves, complete the worksheet & hand it back to customer services to enter

Winners will be selected at random

Winners will be announced on 29th December and contacted directly by a member of the team at Golden Square

Entrants must enter the promotion themselves and not on behalf of anyone else.

Joint submissions are not permitted.

By entering you confirm that you are eligible to do so.

Golden Square may require you to provide proof that you are eligible to enter this promotion.

The promotion is not open to employees or agencies of Golden Square, their families or anyone professionally connected to this promotion.

This promotion may be amended or withdrawn at any time at Golden Square discretion.

To the fullest extent permitted by applicable law, Golden Square assumes no liability for any claim, loss, or damage arising (whether directly or indirectly).

Golden Square accepts no responsibility for any failed or lost entries.

By entering this promotion all entrants will be deemed to have accepted and agreed to be bound by these Terms and Conditions.

All entry instructions form part of these Terms and Conditions.

If there is any reason to believe that there has been a breach of these terms and conditions the promoter may, at is sole discretion, reserve the right to exclude you from participating in the promotion.

If the selected winner does not claim the prize and provide their contact details within 72 hours, Golden Square will select another winner.

The winner must be able to collect from the shopping centre unless otherwise stated.

The winner will only be announced via social media/email/phone call.

Golden Square decision in respect of all matters to do with the promotion will be final.

These Terms and Conditions shall be governed by English law and the courts of England and Wales shall have exclusive jurisdiction.

Promoter: Golden Square, 27 Old Market Place, Warrington WA1 1QB.