Parcels & Returns
Your One-Stop Parcel Solution
Making online shopping easier with our parcel collection and return services. We’ve teamed up with various carriers to bring you greater convenience.
Our partners include:
- Yodel
- InPost
- Royal Mail
- Amazon
- FedEx
- DHL
- Parcel Force
- Collect+
- Evri (Collection Only)
When shopping online, simply use our Customer Service address for parcel collection. You can find Customer Service next to Starbucks.
Parcel Returns
Return parcels via Yodel, InPost, Royal Mail, FedEx, and DHL. Please note that acceptance of FedEx and DHL returns is subject to scanning capabilities at the time of drop-off.
Royal Mail
Got a Royal Mail return? Just bring your parcel and QR code to our Customer Service Desk, and we’ll take care of the rest.
- Daily collection at 12:15pm
- Mon–Sat: 9am – 5:30pm and Sun: 11am – 5pm
- Parcels must be packaged and fit within 60x50x50cm (max 10kg).
Amazon & YEEP
Two postal lockers located on site, located near Boots.
Collect+
With 100 stores and 1000s of brands, Golden Square already gives you so much choice. And now, when you shop online at stores including House of Fraser, ASOS, John Lewis, Mango and The White Company, you can collect your orders at Golden Square with our Collect+ service.
Simply follow the steps below.
1. Buy online from over 90 retailers and choose Collect+ as your delivery option. For the full list look here.
2. You’ll be emailed a collection barcode when your items arrive at our Customer Information Desk.
3. Take your code to our Customer Information Desk located near Starbucks along with your ID to collect your parcel. If collecting on behalf of someone else, please bring their form of ID in order to make collection.
Return a Parcel
It’s easy to return a parcel to over 350 retailers, just follow these simple steps:
1. Stick your label onto your parcel. If it is missing, download a new label from here.
2. Drop your parcel off at our Customer Information Desk.
3. Track your parcel online to its destination and await your refund.