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Operations Administration Support

Operations Administration Support

Position Overview

Effectively respond to the needs of the client & customers, ensuring activities are delivered in a professional and efficient manner at all times. Provide all managers with ongoing administrative support.

Helpdesk Responsibilities

· Provision of service with the Helpdesk in a busy shopping centre environment.

  • Receive and process requests for services.
  • Log reactive jobs as requested.
  • Assign reactive and planned jobs to relevant team/contractor as required.
  • Liaise with service providers in relation to the PPM plan and planned works.
  • Maintain Helpdesk systems, paying particular attention to the closure of work requests by tracking job progress.
  • Report back to clients, customers, contractors and contract staff on the progress and close-out of jobs.
  • Monitor service delivery in relation to contract requirements.
  • Provide management information relating to the helpdesk and all associated tasks.
  • Receive and process site specific requirements e.g. contactor inductions, room bookings, PDA’s, radios, keys, access control cards, machinery call-outs and any other tasks associated with theHelpdesk.
  • Ensure PPM plan is updated regularly and all paperwork filing relating to the helpdesk is kept up-to-date on a daily basis in line with the IMS.
  • Answer and screen all incoming telephone calls and directing to correct line.
  • Provision of service in accordance with Contract and site procedures.
  • Provision of service in accordance with H&S Procedures.
  • Undertake any other reasonable duty as directed by the appropriate line manager.
  • Be aware of the business continuity plan for the part of the business you work in.
  • Always know your responsibilities in the event of a fire evacuation.

What we are looking for


  • IT literate
  • Previous experience in customer services
  • Previous experience in an office-based environment
  • Experience in a customer focused role
  • Excellent communication skills
  • Ability to work on own initiative as well as part of a team
  • Ability to work under pressure


  • CAFM knowledge
  • Previous experience in a facilities management environment
  • Able to demonstrate experience in a similar role or have proven strong administration skills

Additional Information

  • Permanent
  • Hours of work – 40 per week
  • Full Time
  • Monday to Friday

To Apply

To apply please email you CV along with a cover letter to reception@gswarrington.com.